Shipping Policy
HOW MUCH DOES SHIPPING COST?
Shipping cost vary depending on if your are buying jewelry as opposed to all other products. This is if you select free shipping. There will additional charges for expedited and two day shipping respectfully. The Shipping time frames and cost will be found in the check out area.
Shipping for Jewelry is a 7-10 day timeframe. All other items ship in 7-14 days.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at frecusehelp@gmail.com
If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
RETURNS AND EXCHANGE POLICY
For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
Frecuse has the right to refuse returns that passed the 15 days allowed time after delivery.
For additional help please contact us at: ✆ (888-476-3548) Mon-Fri 9am-5pm ET and/or Email Us at (frecusehelp@gmail.com)